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Boosting Patient Engagement in Healthcare

November 8, 2018
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Practice Management

Summary/Abstract

Two unrelenting forces are on a crash-course in healthcare: The rising volume of patient out-of-pocket payments and increasing patient demands for personalized engagement.

Self-pay and self-pay with insurance account balances have increased in number and value and are projected to exceed 30 percent in 2018. At the same time, patients are becoming more comfortable interacting with providers on multiple platforms and understand the benefits of better patient-provider engagement. In fact, it’s something they are coming to expect from their healthcare experience.