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Improving Patient Flow in Urgent Care Through Online Appointment Scheduling

August 2, 2018
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Urgent Care

Summary/Abstract

Convenient, quality, same-day care is one of the hallmarks of the urgent care setting. Many operators have moved to offer preregistration to speed visits along, but the question of whether an online appointment system would be effective in further improving efficiency in visits has not been studied previously. 

The aim of our study was to evaluate how the implementation of an online appointment scheduling system would affect wait times and throughput in our urgent care facility.