Urgent care centers exist to help people who need to see a healthcare professional today. When that need coincides with a natural or man-made disaster, every location must have a plan of action to ensure any downtime is minimal, staff needs are met, and the business is able to survive.
The first installment of the Innovators in Urgent Care Experience, sponsored by Konica Minolta, focuses on ways to create return customers through walk-in primary care services,
Thomas H. Scott, DO, MBA, FACEP, the chief medical officer for ClearChoiceMD Urgent Care. shares insights into how the unique offerings of urgent care can help fill the void between family practice and the ED, and how providing exceptional patient-centric care and improved access at a competitive cost for the patient creates a healthy business proposition.
If you missed his talk, you can listen to it by clicking the link
Advances in technology have smoothed many of the rough spots in keeping patient records, billing, and communication. The flip side of that is that healthcare consumers become more demanding all the time. Healthcare providers need to increase their focus on patient engagement to keep up. Urgent care operators actually have a great advantage in this area, as the nature of our business is inherently more consumer-oriented than, say, a traditional primary care office.
Convenient, quality, same-day care is one of the hallmarks of the urgent care setting. Many operators have moved to offer preregistration to speed visits along, but the question of whether an online appointment system would be effective in further improving efficiency in visits has not been studied previously.
The aim of our study was to evaluate how the implementation of an online appointment scheduling system would affect wait times and throughput in our urgent care facility.
Free JUCM Webinars Will Share Tips from Innovators, for Innovators, in Urgent Care | Journal of Urgent Care Medicine
Konica Minolta is sponsoring a series of free webinars, where leaders and innovators in healthcare share their best practices.
Western Connecticut Medical Group (WCMG) and American Family Care (AFC) have entered into a collaborative partnership to provide coordinated patient care—or, put more plainly, to increase the odds of retaining patients who visit AFC’s urgent care locations within a defined follow-up path. The two companies have structured their arrangement so AFC patients who need follow-up will have improved access to primary and specialty care practices within WCMG.
Monday, May 7, 2018 (0 Comments)
Posted by: UCA
UCA: The Gateway to Better On-Demand Care Urgent Care Association Launches New Brand Identity to Mirror Industry Changes The Urgent Care Association of America is becoming the Urgent Care Association (UCA) and expanding the scope of its offerings to include new providers and technologies that are critical to the delivery of high-quality, on-demand care.
The ongoing growth of urgent care, among other trends, is at least partially responsible for an increasing scarcity of traditional primary care physicians, according to analysis of new data posted to Advisory Board.
Consumers drawn by the convenience, affordability, and service provided by urgent care centers continue to fuel industry-wide growth. Successful urgent care practices embrace a patient-centered delivery model that appropriately delegates tasks, focuses on respectful communication, and continually develops providers and staff.
The Urgent Care Association of America (“UCAOA”) and the Emergency Department Practice Management Association (“EDPMA”) are collaborating to improve care for patients in need of acute medical care. Additionally, UCAOA and EDPMA will work together to support the essential role urgent care centers and emergency departments play in healthcare delivery continuum.