Advances in technology have smoothed many of the rough spots in keeping patient records, billing, and communication. The flip side of that is that healthcare consumers become more demanding all the time. Healthcare providers need to increase their focus on patient engagement to keep up. Urgent care operators actually have a great advantage in this area, as the nature of our business is inherently more consumer-oriented than, say, a traditional primary care office.
Convenient, quality, same-day care is one of the hallmarks of the urgent care setting. Many operators have moved to offer preregistration to speed visits along, but the question of whether an online appointment system would be effective in further improving efficiency in visits has not been studied previously.
The aim of our study was to evaluate how the implementation of an online appointment scheduling system would affect wait times and throughput in our urgent care facility.
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Western Connecticut Medical Group (WCMG) and American Family Care (AFC) have entered into a collaborative partnership to provide coordinated patient care—or, put more plainly, to increase the odds of retaining patients who visit AFC’s urgent care locations within a defined follow-up path. The two companies have structured their arrangement so AFC patients who need follow-up will have improved access to primary and specialty care practices within WCMG.
Monday, May 7, 2018 (0 Comments)
Posted by: UCA
UCA: The Gateway to Better On-Demand Care Urgent Care Association Launches New Brand Identity to Mirror Industry Changes The Urgent Care Association of America is becoming the Urgent Care Association (UCA) and expanding the scope of its offerings to include new providers and technologies that are critical to the delivery of high-quality, on-demand care.
The ongoing growth of urgent care, among other trends, is at least partially responsible for an increasing scarcity of traditional primary care physicians, according to analysis of new data posted to Advisory Board.
Consumers drawn by the convenience, affordability, and service provided by urgent care centers continue to fuel industry-wide growth. Successful urgent care practices embrace a patient-centered delivery model that appropriately delegates tasks, focuses on respectful communication, and continually develops providers and staff.
The Urgent Care Association of America (“UCAOA”) and the Emergency Department Practice Management Association (“EDPMA”) are collaborating to improve care for patients in need of acute medical care. Additionally, UCAOA and EDPMA will work together to support the essential role urgent care centers and emergency departments play in healthcare delivery continuum.
It may be premature to call it a trend, but stories of urgent care operators taking their services directly to patients continue to pop up around the country. It’s becoming a more appealing prospect to payers, too. Most recently, Mercy Care Plan granted its members access to DispatchHealth in the Phoeniz, AZ metropolitan area. The service allows patients who may be too ill or frail to travel to the emergency room or an urgent care center to stay home while a provider comes to them.
Over 1.8 million emergency room visits related to a diagnosis of eczema took place between 2006 and 2012, costing patients hours of waiting and their insurance providers millions of dollars. What’s more, the trend indicates the number will continue to rise. The question is, why? The likely answer—besides the fact that it takes forever to secure an appointment with a dermatologist—is that too many people are unfamiliar with the full capabilities of their closest urgent care center.