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Evolving toward engagement: The recent history of patient segmentation

January 6, 2020
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Summary/Abstract

Patient segmentation — classifying people according to their ability and propensity to pay their medical bills — has been around for a long time. In recent decades, technology that determines these classifications and updates the resulting profile has also improved the accuracy of these portraits of patients’ financial footing. Health system use of that information, however, hasn’t evolved at the same pace.