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In the wake of recent news, providers should examine their patient collection practices to avoid pitfalls

October 29, 2019
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Intermountain Healthcare Executive Vice President and CFO Bert Zimmerli recalls a conversation 15 years ago with a patient advocate about the challenges facing many patients with healthcare-related debt.

 “Most of them are overwhelmed,” the advocate told Zimmerli. “Some are clinically depressed. You would see a stack of bills on the table that they haven’t even opened because they know they can’t pay them."